Rujukan Laman

Our Terms Shape How You Play

When you open an account with gtr88, you agree to follow our Terms and Conditions.

Account EligibilityPayment RulesWithdrawal Process
Explore the lobby Read FAQ
gtr88 Our Terms Shape How You Play
CONTACT US

How to Reach Our Support Team

Live Chat Available during lobby hours, our chat team can answer policy questions, help with account access issues, or clarify any part of our Terms in real time.
Email Support Send detailed account or policy questions to our support inbox; responses typically arrive within 24 hours during business days.
Account Settings You can manage many settings yourself—password changes, Deposit references or withdrawal requests—directly from your account page.
YOUR DATA

How We Protect Your Account

Data Encryption

All account data—login credentials, payment details, transaction history—travels over encrypted channels. We do not store your card numbers; payments are tokenised and routed through our secure partners.

Cookie Policy

We use cookies to keep you logged in, remember your game preferences, and measure how you use the site. You can adjust cookie settings in your browser; some features may be limited if cookies are disabled.

Account Security

Use a strong, unique password for your account. Enable password changes regularly and never share your login with anyone. If you suspect unauthorised access, contact support immediately.

Data Retention

We keep your account data, transaction records and support history for seven years, or longer if required by Malaysian financial law. Closed accounts follow the same retention period.

Your Rights

You can request a copy of your data, ask us to update incorrect information, or request deletion where local law allows. Submit data requests through your account settings or by contacting support.

Policy Changes

If we update these Terms, we'll notify you by email and display a notice on the site. Continuing to use your account after the change date means you accept the updated policy.

Terms and Conditions FAQ

Account violations—such as multiple accounts, fraudulent deposits, or refusal to honour self-imposed limits—may result in suspension or permanent closure. Pending withdrawals may be withheld pending investigation. We'll contact you before taking action where possible.

No. One account per person is required. If we detect duplicate accounts from the same individual, all accounts may be closed and any pending payouts forfeited. Sharing an account with family members is not permitted.

Before releasing payouts, we verify your identity and transaction history against anti-money-laundering rules. This typically takes 24–48 hours. You may be asked to provide documentation such as ID or proof of deposit source.

Go to your account settings and select 'Request My Data'. You'll receive a file of your personal information, deposits, withdrawals and support history within 14 days. Alternatively, email support with your request.

Yes. You can close your account by submitting a closure request through your account settings. We will process it within 5 business days. Your data remains on file for regulatory retention periods, but login access is revoked.

Minimum deposit is RM 5 via all methods. Withdrawals are processed once your account meets our verification criteria. Maximum withdrawal amounts depend on your account history; contact support if you need clarification.

Access depends on your location and local law. Players in Malaysia—including Ipoh, Johor Bahru and other states—can open accounts where local regulation permits. If you travel outside Malaysia, some features may be unavailable.

Related Pages

gtr88 Malaysia FAQ Sea Treasure Royal Fishing Teen Patti